Case Study
Hair & Beauty
TRIHARD
- "AS SWIMMERS, WE COULDN'T FIND ANYTHING THAT MET
- OUR NEEDS SO WE DECIDED TO DO IT BY OURSELVES"
With this goal TRIHARD set out to find a fulfilment partner with the technology available to give them a birds-eye view of the operation.
TRIHARD was founded by owner Rei Lalo with his passion for swimming. Rei spotted a gap in the market for a suitable range of products that help to deal with the effects of chlorine & bromine, an age old issue for swimmers around the world. The success has been broadened due to TRIHARD's experience within the pool and success within their range of shampoo, conditioner, face wash & eye gel.
Rei, the founder of TRIHARD, said: TRIHARD also owns one of the largest Multi-Sport groups in Europe and the Middle East. By closely training our 300 swimmers and triathletes, we have noticed that each one of them encounters different side effects that occur when swimming. When we realized that there were not any products currently tailored to their needs that we could recommend, we decided to join forces with Paloma Dead Sea and do it ourselves."
"Swimmers everywhere trust our products to deliver results. But don't just take our word for it, try us out for yourself."
The Challenge
Prior to teaming up with Fulfillable, TRIHARD was fulfilling there orders only within the USA and felt the next big market to join was with the UK. Due to TRIHARD's orders containing on average 6 pickable items (this includes custom packaging and leaflets) it was key that every order was accurately picked - especially as many of there customers are abroad. Since being with Fulfillable we have maintained an order accuracy of 99.7%. Another key factor for Rei to consider was communication which from his experience can be left down to submitting tickets which can take considerable time to answer. At Fulfillable we give all our clients the option to communicate directly with their POC so they can contact their account manager at any time, resting assured that any issues are resolved swiftly.
It was important for TRIHARD to be setup with an account in a timely manner in order for them to open their website to their customers within the UK & Europe. TRIHARD was setup with an account and Fully onboarded within 3 days.
"Professional, responsive & Reliable. The team are very professional, responsive and willing to go the extra mile for their clients."
Rei Lalo, Founder & CEO
The Delivery
Upon partnering up with Fulfillable, TRIHARD's customer base has grown across the UK and the rest of the world. Although we are a UK based fulfilment company we are able to offer competitive rates of delivery to over 220 territories. Another feature that was important for TRIHARD was the use of custom packaging, and with our control system it was able to determine the size of packaging required depending of the items in each order.
By leaving logistical responsibilities to us, TRIHARD was able to dedicate time in order to grow their customer base and story, whilst using our 60+ reporting tools so gain insight into the effectiveness of their work. They have found it especially easy to maintain good stock levels with our "projected sales" report - which generates reports on order volumes which can then be forwarded straight to the supplier.
As with any e-commerce business, you will always have to deal with returns and issues with couriers. TRIHARD have found dealing with these issues with their customer services representatives having a simple solution to reporting carrier claims and keeping track of them. All returned items are then graded by our team and either checked back in to stock or quarantined. Every return to us is graded, pictured and a reason for return entered into a log to give as much clarity to TRIHARD.
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