Terms & Conditions

By proceeding to use Fulfillable for fulfilment services you agree to the following terms and conditions. Please note they may be updated from time to time.

Your attention is specifically drawn to the provisions of condition 7 (Limitation of Liability) and condition 8 (Insurance).



1.1. In these terms and conditions, the following words have the meanings or shall be interpreted as stated below:

Agreement: the agreement for the provision of Services by  Fulfillable to the Client of which these terms and conditions form part;

Brexit: the scheduled withdrawal of the United Kingdom from the European Union.

Business Day: any weekday (Monday to Friday) excluding public holidays in England;

Company: Fulfillable Limited (Company Number: 13168308)

Conditions: these terms and conditions;

Confidential Information: names and addresses of the Client’s customers and details of product specifications and designs and any other information of a confidential nature supplied to Fulfillable in connection with this Agreement;

Client: the person, firm or company who purchases Services from the Company.

Goods: the goods and/or materials which are the subject of the Services;

Handling Charges: the amount charged to the Client in respect of services provided by Fulfillable and referred to in Fulfillable’s relevant estimate or tender;

Insolvency Event where:

  1. a) a receiver, administrative receiver, administrator, manager or official receiver is appointed over the Client’s affairs;
  2. b) the Client goes into liquidation, unless for the purpose of a solvent reconstruction or amalgamation;
  3. c) distress, execution, sequestration levied or issued against any part of the Client’s assets and is not paid within seven days;

Services: storage, warehousing, order processing, picking and packing and/or dispatch services to be provided by the Fulfillable under this Agreement together with any other services which Fulfillable provides or agrees to provide to the Client;

Service Levels: the service levels agreed by both parties in writing from time to time.

VAT: value added tax at the rate in force from time to time.

1.2. All references to a statutory provision include references to any statutory modification, consolidation or re-enactment of it and all instruments or orders made pursuant to it.

1.3. Words denoting the singular include the plural and vice versa; words denoting any gender include all genders; and words denoting persons include corporations, partnerships, other unincorporated bodies and all other legal entities and vice versa.

1.4. The condition headings are inserted for ease of reference only and do not affect their construction.


Application of conditions

2.1. These Conditions:

2.1.1. apply to and are incorporated into the Agreement; and

2.1.2. prevail over any inconsistent terms or conditions contained, or referred to, in the Client’s purchase order, confirmation of order or acceptance of an estimate or which are implied by law, trade custom, practice or course of dealing.

2.2. An estimate given by the Fulfillable constitutes an offer to supply the Services on these Conditions. No offer made by the Fulfillable may be accepted by the Client and no contract between the parties will come into force other than:

2.2.1. by a written acknowledgement issued by the Client; or

2.2.2. (if earlier) by the Fulfillable starting to provide the Services at the request of the Client when a contract for the supply and purchase of those Services on these Conditions will be established. The Client’s standard terms and conditions, if any, attached to, enclosed with or referred to in any purchase order or other document will not govern this Agreement.

2.3. Estimates are given by Fulfillable on the basis that no Agreement will come into existence except in accordance with the Conditions

2.4. Any estimate is valid for a period of 30 days from its date (provided that Fulfillable has not previously withdrawn it) and will then automatically lapse.


Fulfillable’s obligations

3.1. Fulfillable will use reasonable endeavours to provide the Services and will perform with reasonable care and skill and in accordance with generally recognised commercial practices and standards, and where applicable in accordance with the Service Levels detailed in Appendix 1

3.2. Fulfillable shall provide personnel with appropriate experience and expertise to ensure that the Client receives the Services to a high quality.  Fulfillable personnel will be qualified, trained and competent to the reasonable satisfaction of the Client.

3.3. Fulfillable personnel will be available to provide support and account management services from 9 a.m. to 5 p.m., Monday to Friday excluding Public Holidays and any other reasonable periods of closure as agreed by the parties and advised by Fulfillable in advance giving at least 30 days’ notice.

3.4. Fulfillable shall at all reasonable times during this Agreement allow the Client, or its representatives, access by prior appointment to:

- the premises of Fulfillable for the purpose of inspecting records and documents in the possession custody or control of Fulfillable in connection with the provision of the Services and in relation to reviewing compliance by Fulfillable with its obligations set out in this Agreement

- carry out a stock count or to be present while Fulfillable carries out a stock count.

3.5. Fulfillable shall institute and maintain a properly documented system of quality control to ensure that the Services and Service Levels are at all times properly maintained. 

3.6. Fulfillable shall be free to use such subcontractors or agents as it may at its absolute discretion choose to appoint.


Client’s obligations

4.1. The Client will co-operate with Fulfillable in all matters relating to the Services.

4.2. Fulfillable will not accept or deal with any illegal, noxious, dangerous, hazardous, inflammable or explosive Goods or any Goods likely to cause damage. Should the Client nevertheless deliver any such Goods to Fulfillable or any subcontractor or agent of Fulfillable or cause Fulfillable or any subcontractor or agent of Fulfillable to handle or deal with any such Goods, the Client will be liable for all loss or damage caused by or in connection with such Goods however arising and will indemnify Fulfillable against all losses, damage, liabilities, costs, claims, and expenses whatsoever arising in connection with such Goods and the Goods may be destroyed or otherwise dealt with at the sole discretion of Fulfillable, so long as the Goods are in the custody or under the direction of Fulfillable.



List of goods we can not accept (Including but not limited to)

  1. Animals and wildlife products
  2. Bootleg recordings
  3. Counterfeit currency and stamps
  4. Credit cards
  5. Drugs and drug paraphernalia
  6. Firearms, ammunition, replicas and militaria
  7. Government identification, licences and uniforms
  8. Government, transit and postal-related items
  9. Hazardous materials
  10. Human parts and remains
  11. Items encouraging illegal activity
  12. Items encouraging infringement or enabling duplication of copy protected material
  13. Lock-picking devices
  14. Offensive material
  15. Replica, counterfeit and unauthorised copies
  16. Stolen property
  17. Stocks, bonds, securities and related certificates
  18. Tobacco
  19. Weapons and knives


4.3. The Client will indemnify Fulfillable in respect of all costs, charges, demands, liabilities or losses sustained or incurred by Fulfillable arising directly or indirectly from the Client’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under this Agreement or arising from the contents of any of the Goods, including any loss of profit, loss of reputation, loss or damage to property, loss arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere and including any costs, changes or losses resulting from any claim that any of the Goods do not belong to the Client or that the Client is not authorised to instruct Fulfillable in relation to them.

4.4. The Client will indemnify Fulfillable in respect of all costs, charges, demands, liabilities or losses sustained or incurred by Fulfillable including (but not limited to) any duty, taxes, levies, customs assessments, fines or other penalties and unusual costs, claims and expenses (including administrative costs) arising as a result of Fulfillable shipping any of the Client’s goods outside of the UK.

4.5. In the event that Fulfillable incurs, pays or agrees to pay to any costs or charges as mentioned in 4.4 in respect of the Client’s goods:

4.5.1. Fulfillable shall do so on the sole basis that in doing so it is acting as the Client's fully authorised agent; and

4.5.2. whether or not delivery of the goods is made to the address designated by the Client, immediately upon receipt of Fulfillable's invoice in respect of such duty and/or tax and/or levy the Client shall settle such invoice in full.


Charges and payment

5.1. The Client agrees to pay the Handling Charges, such charges to be reviewed annually by the parties or otherwise agreed by the parties in writing. 

5.2. Invoices for ongoing fulfilment activity be issued on a fortnightly basis. Invoices for any special projects which may be agreed as such by the parties in writing will be issued upon completion of the project or as otherwise agreed in writing between the parties. All invoices shall be issued by Fulfillable electronically as PDF files.

5.3. The Client will pay each invoice submitted to it by Fulfillable, in full and in cleared funds, no later than 7 business days from the invoice date.

5.4. Without prejudice to any other right or remedy that it may have, if the Client fails to pay Fulfillable on the due date, Fulfillable may:

5.4.1. charge interest on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Lloyds Bank plc accruing on a daily basis and compounded quarterly until payment is received, whether before or after any judgment and Fulfillable; and/or

5.4.2. suspend all Services until payment has been made in full.

5.5. Time for payment to Fulfillable is of the essence of this Agreement.

5.6. Fulfillable will have a general lien over the Goods in the possession of Fulfillable as security for any sums owed to it by the Client under this Agreement or otherwise. Storage will be charged for any goods detained under lien. If any lien is not satisfied within a reasonable time Fulfillable may at its absolute discretion sell the Goods concerned and apply the proceeds in or towards discharge of the lien and the expenses of the sale.

5.7. Fulfillable may, without prejudice to any other rights it may have, set off any liability of the Client to Fulfillable against any liability of Fulfillable to the Client.

5.8. Where the Client is a private company, it is Fulfillable’s usual practice to require one or more of the directors or shareholders ('responsible individuals') to be potentially personally responsible for payment of Fulfillable’s charges. Whilst Fulfillable would normally expect payment by the client, Fulfillable reserves the right to recover payment from responsible individuals.

5.8.1 If there is more than one responsible individual, liability is joint and several, which means that each of them is individually responsible for paying the full amount of Fulfillable’s charges - although, if that were to occur, that individual would normally have the right to recover a share from the others.

5.8.2 The liability of 'responsible individuals' is a primary, rather than a secondary, liability. This means that Fulfillable is entitled to claim against responsible individuals directly, without having made claim against the client. We would only do this if absolutely necessary.


Confidentiality and data protection

6.1. Fulfillable will treat as confidential all information disclosed to it by the Client. The information will only be disclosed by Fulfillable to any subcontractor, agent or other third party to the extent that such disclosure is necessary for the performance of the Services. This obligation of confidentiality will not apply to any information which was known to Fulfillable prior to its disclosure by the Client, is disclosed to Fulfillable by a third party without any obligation of confidentiality or enters into the public domain other than by a breach of this condition by Fulfillable.

6.2. The Client will comply with its obligations under the Data Protection legislation in relation to all personal data transferred to Fulfillable and will keep indemnified Fulfillable in respect of all costs, claims, demands, actions, liabilities, damages and expenses which it may suffer or incur as a result of any breaches of such legislation.

6.3. The parties acknowledge that for the purposes of the Data Protection Legislation, the Client is the data controller and Fulfillable is the data processor. Fulfillable will only retain personal data on its systems according to the Client’s instructions and will only process any personal data solely for the purpose of performing the Services and no other purpose.

6.4. Fulfillable shall:

6.4.1. ensure that it has in place appropriate and proportionate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected,

6.4.2. ensure that all personnel who have access to and/or process personal data are bound by contractual and/or statutory obligations to keep any personal data confidential,

6.4.3. co-operate and assist the Client, at the Client’s cost, in responding to any complaint, request, notice or communication ("third party request") from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators,

6.4.4. provide such co-operation, assistance and information to the Client as may be reasonably required, without undue delay, to enable the Client to comply with any third party request or to complete any data protection impact assessment as reasonably required by the Client from time to time pursuant to the Data Protection Legislation,

6.4.5. notify the Client within one working day of becoming aware of a Personal Data breach,

6.4.6. co-operate with and assist the Client in taking all reasonable measures that are required in response to any Personal Data breach, as reasonably requested by the Client, including to remedy or mitigate the effects of any Personal Data breach.

6.5. Upon completion of the Services the Client will provide Fulfillable with instructions for the return or destruction of personal data.

6.6. The Client shall ensure that any computer data supplied, by whatever method, to Fulfillable is clean, uncorrupted and capable of being processed and does not contain any computer viruses. In the event of computer data being received by Fulfillable corrupt or containing viruses, Fulfillable may, at its own option, return the data to the client or decontaminate it at the Client’s expense. For the avoidance of doubt, corruption occurring during any form of electronic transmission to Fulfillable shall be at the Client’s risk.


Limitation of liability

7.1. This condition sets out the entire financial liability of Fulfillable (including any liability for the acts or omissions of its employees, agents and subcontractors) to the Client in respect of:

7.1.1. any breach of this Agreement;

7.1.2. any use made by the Client of the Services; and

7.1.3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.

7.2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

7.3. Nothing in these Conditions limits or excludes the liability of Fulfillable:

7.3.1 for death or personal injury resulting from negligence; or

7.3.2 for any damage or liability incurred by the Client as a result of fraud or fraudulent misrepresentation by Fulfillable; or

7.4. Subject to conditions 7.2 and 7.3:

7.4.1. Fulfillable will not be liable, whether in contract, tort (including for negligence or breach of statutory duty), misrepresentation or otherwise however for:

(a) loss of profits;

(b) loss of business;

(c) depletion of goodwill and/or similar losses;

(d) loss of anticipated savings;

(e) loss of goods;

(f) loss of contract;

(g) loss of use;

(h) loss of corruption of data or information; or

(i) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

7.5. Fulfillable’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement will be limited to the Handling Charges paid for the Services.

7.6. If Fulfillable's performance of its obligations under this Agreement is prevented or delayed by any act or omission of the Client or any of its agents, subcontractors or employees, or as a result of any Brexit-related process or procedure, Fulfillable will not be liable for any costs, charges or losses whatsoever sustained or incurred arising directly or indirectly from such prevention or delay.

7.7. By entering into the Agreement, the Client acknowledges and agrees that it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of Fulfillable or any person who is not a party to the Agreement, relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.

7.8. No legal proceedings (including any counterclaim) may be brought against Fulfillable unless they are issued and served within nine months of the event giving rise to the claim.



8.1. The Goods are stored and dispatched by Fulfillable at the entire risk of the Client and Fulfillable accepts no liability for any loss or damage to the Goods however such damage may be caused.

8.2. The Client should arrange suitable insurance cover for the Goods. 

8.3. Fulfillable will not be responsible for ascertaining whether or not the Client requires insurance.

8.4. Fulfillable will not be liable to make any payment to the Client to the extent that, in the event of a claim, the full value of the Goods cannot be recovered by the Client for any reason.



9.1. This Agreement shall, subject to earlier termination in accordance with this clause 9, be for the agreed minimum period and subject to both parties’ agreement may be extended as appropriate.

9.2. Fulfillable may terminate the Agreement with immediate effect at any time by notice in writing to the Client if:

9.2.1. The Client fails to pay any amount due under this Agreement on or before the due date;

9.2.2. The Client is in material or persistent breach of any provisions of this Agreement and the breach, if capable of remedy, has not been remedied within 10 Business Days after receipt by the Client of notice requiring the breach to be remedied;

9.2.3. The Client suffers an Insolvency Event;

9.3. Either party may give not less than one months’ notice that they wish to terminate this Agreement at the end of which period the obligation of Fulfillable to supply the Services will cease.

9.4. On termination of this Agreement for any reason:

9.4.1. The Client will immediately pay to Fulfillable all of Fulfillable’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Fulfillable may submit an invoice, which will be payable immediately on receipt;

9.4.2. The Client will procure that any Goods being stored by Fulfillable at the date of termination are removed from Fulfillable’s premises at the cost of the Client. If the Client fails to remove them within seven days Fulfillable may dispose of them in such manner as it sees fit at its absolute discretion at the cost of the Client;

9.4.3. The accrued rights of the parties as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, will not be affected.

9.5. If this Agreement is terminated, all the rights and obligations of the parties will cease immediately, except for those provisions expressly stated to survive termination of this Agreement. Termination of this Agreement will not affect any rights or liabilities arising prior to termination.


Force majeure

Fulfillable will have no liability to the Client under this Agreement if it is prevented from or delayed in performing its obligations under this Agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including without limitation strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.



11.1. No variation of this Agreement or these Conditions will be valid unless it is in writing and signed by or on behalf of each of the parties.

11.2. A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.

11.3. If any provision of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions will remain in force.

11.4. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, that provision will apply with whatever modification is necessary to make it valid, enforceable and legal.

11.5. Each of the parties acknowledges and agrees that, in entering into this Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these terms and conditions or not) relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.

11.6. The Client will not, without the prior written consent of Fulfillable, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under this Agreement.

11.7. Fulfillable may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.

11.8. This Agreement is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.

11.9. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter, will be governed by, and construed in accordance with, the law of England and Wales.

11.10. The parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter.

Ready to solve your logistics?